TryOn Business

01 Introduction

This Privacy Policy explains how DSky Solution ("we", "us", "our") handles information when you use the TryOn Business Android app ("App"). The App lets clothing shops add the items they sell, print QR tags, and see how many shoppers scan and try on each item in our shopper app, Try On AI.

We follow India's Digital Personal Data Protection Act, 2023, and Google Play's User Data policy.

02 What We Collect

1. Your account

You sign up with Google. We get your name, email address and account ID through Firebase Authentication. If you set a password under Shop › Email password, Firebase stores it in a protected (hashed) form. We never see your password.

2. Your shop

When you set up your shop you give us its country, name, phone number, WhatsApp number, city and address, and, for shops in India, optionally its GSTIN. From the country we set your shop's currency. We also keep your plan, item limit and try-on balance.

To save you a step, the App suggests your country from your phone's SIM card, and takes your shop's time zone from your phone's settings when you sign up, so your stats follow your local day. Neither is your location, and the App never asks for location access.

3. What you agreed to

When you apply for early access you tick two boxes: that you accept our Merchant Terms, and that DSky Solution may call you and send you SMS about setting up and running your shop, even if your number is registered on DND (Do Not Disturb). We keep the date and time you agreed to each, as a record of your consent.

4. Your items

For each item you add: its photos (one per colour), name, category, price, sizes and colours. The App removes location and camera details from photos before they are uploaded.

5. Payments (when paid plans start)

Plans are paid outside the App, through a payment link we send you. The payment company handles your card or UPI details; we never see them. We keep a record of each payment: plan, amount, GST, date and payment ID.

6. Crash reports

If the App crashes, it sends us a crash report through Firebase Crashlytics: what went wrong in the code, your phone model, Android version, the App's state at the time, and a random install ID so we can count how many phones a crash affects. Crash reports don't include your shop details, item photos or prices. We use them only to find and fix bugs.

What we don't collect

No contacts, no location, no advertising ID, and no files from your phone other than the item photos you choose. (Your shop's country and time zone, above, are settings you can see, not your location.)

03 What Shoppers See

Your items are meant to be seen. When a shopper scans one of your QR tags in Try On AI, they see:

• Your shop name, city and WhatsApp number (so they can contact you).
• The item's photos, name, price (in your shop's currency), sizes and colours, if the item is visible.

Your phone number, address, GSTIN, email, plan and stats are never shown to shoppers. Hidden and deleted items are not shown.

04 Shopper Data and Your Stats

When a shopper scans your tag or tries an item on, we record the event so you can see your numbers: scans, try-ons, shoppers, top items and busy hours.

• Each event stores a scrambled (hashed) code instead of the shopper's account, so we can count unique shoppers without knowing who they are.
• You only ever see totals. You never see a shopper's photo, try-on result, name or account.
• When your plan pays for a shopper's try-on, we count how many it paid for that shopper that day, using the same scrambled code, so one person can't use up your balance.
• Shoppers' photos are handled under the Try On AI Privacy Policy: they are used to make the try-on and are not stored.

05 How We Use It

We use your information only to:

• Run your shop: store your items, make your QR codes, and show your items to shoppers who scan them.
• Show your stats and keep track of your plan, item limit and try-on balance.
• Contact you about your account, plan, payments or a problem with an item, by email, WhatsApp, phone call or SMS.
• With the consent you give when you apply for early access, call you and send you SMS, even if your number is on the DND (Do Not Disturb) list, about setting up and running your shop: onboarding, approval, your plan and your account. We don't use this for third parties' offers. To stop calls and SMS that aren't needed to run your account, email support@dskysolution.com.
• Keep the service safe: check uploaded photos, stop abuse, and fix problems.
• Meet legal and tax duties, such as GST invoices.

We don't use your data for advertising, and we don't sell or rent it to anyone.

06 Service Providers

We may also share information if the law requires it, for example a valid order from a court or government authority.

07 How Long We Keep It

• Your account, shop and items: for as long as you have an account.
• Crash reports: 90 days, then Firebase deletes them.
• A deleted item: its photos are deleted straight away. Its printed tag then says "not available".
• Stats (including the count of try-ons your plan paid for): for as long as you have an account, so you can see trends.
• The record of what you agreed to (Merchant Terms, calls and SMS): for as long as you have an account.
• When you delete your account: your shop details, items, photos, stats and the record of what you agreed to are deleted straight away. We keep only the shop's QR codes, with nothing attached, so they are never given to another shop.
• Payment records: kept for as long as Indian tax law requires (currently up to 8 years), even after you delete your account.

08 Your Rights

You can:

• See and correct your shop details at any time under Shop › Edit shop profile. To move your shop to another country, contact us: it changes your shop's currency.
• Withdraw your consent to calls and SMS by emailing support@dskysolution.com. We'll then contact you only where it's needed to run your account.
• Delete any item, or your whole account and shop data, under Shop › Delete account, or as described on our Delete Account page.
• Ask for a summary of the data we hold about you, or raise a complaint, by emailing support@dskysolution.com.
• If you're not happy with our reply, complain to the Data Protection Board of India or, if your shop is in another country, to the data protection authority there.

09 Security

All traffic between the App and our servers is encrypted (HTTPS). Only you, signed in to your account, can change your shop. Shop and item codes are random, so they can't be guessed in order. No system is perfectly secure, but we work to protect your data and will tell you if a breach affects it.

10 Contact and Grievances

For privacy questions, data requests or complaints, contact our Grievance Officer:

We aim to reply within 7 days. If we change this policy, we'll update the date at the top and tell you in the App or by email for important changes.